Customer Testimonials

DealerRater logo
DealerRater Oct 20, 2021

I missed my appointment on the 14 and showed up on the 16th. Although they had reached there limit they still allowed me to drop off my car. They did my oilchange and tire rotation. And was very upbeat through the entire transaction.

Read at DealerRater

DealerRater logo
DealerRater Oct 19, 2021

Service department personal was very attentive. I think that appointment should be accepted . I had to wait 3 hours for my car . I was there at 6:30 am and second in line. But several people behind me got their cars and had lifted

Read at DealerRater

DealerRater logo
DealerRater Oct 19, 2021

The work was done at a timely manner. Fast and efficient. Worked on a warranty problem.

Read at DealerRater

DealerRater logo
DealerRater Oct 19, 2021

Friendly staff. Clean. Took a little longer to get my car back this time but it worked out.

Read at DealerRater

DealerRater logo
DealerRater Oct 16, 2021

Clean, professional and courteous. Service items done in a timely manner. Miguel Arcia was very pleasant to deal with.

Read at DealerRater

DealerRater logo
DealerRater Oct 16, 2021

The employees were very friendly, straight to the point and did a great job communicating what was done.

Read at DealerRater

DealerRater logo
DealerRater Oct 16, 2021

They were really helpful in getting my car in for diagnosis. Luis was awesome. Thank you, Elizabeth Archuleta

Read at DealerRater

DealerRater logo
DealerRater Oct 14, 2021

I bought a great car, at a great price--The 2020 KIA Sorento. I love my vehicle..

Read at DealerRater

DealerRater logo
DealerRater Oct 13, 2021

This dealer service is excellent the people that work there are great i would buy my next car there

Read at DealerRater

DealerRater logo
DealerRater Oct 13, 2021

I had an engine failure on my Kia and the service department took care of the replacement with precision and care!

Read at DealerRater

DealerRater logo
DealerRater Oct 12, 2021

Friendly staff. I was just in for routine maintenance. Service was quick and I always appreciate a complimentary car wash. 🙂

Read at DealerRater

DealerRater logo
DealerRater Oct 9, 2021

Kia Bakersfield service department is awesome. Staff are amazing and service delivery is top notch

Read at DealerRater

DealerRater logo
DealerRater Oct 7, 2021

Great service department! Steven was very professional and kept me up to date on my vehicle

Read at DealerRater

DealerRater logo
DealerRater Oct 6, 2021

My experience at Haddad Kia: Fast and friendly service. Everyone was kind and super helpful

Read at DealerRater

DealerRater logo
DealerRater Oct 6, 2021

First time buying a KIA and everyone has been very friendly. Steven in your service department was great I walked in and there were a group of guys in the office chit chatty away and Steven was trying to help everyone the best that he could.

Read at DealerRater

DealerRater logo
DealerRater Oct 6, 2021

My Kia runs great now. I'm so happy with my Kia now that Kia Hades service dept fixed it. Thnx. Runs great!!

Read at DealerRater

DealerRater logo
DealerRater Oct 6, 2021

At first when dropping off car at dealership it was done at a timely matter had no issue and when they called me to tell me my car was ready it was a quick process, had no issues!

Read at DealerRater

DealerRater logo
DealerRater Oct 6, 2021

I didn’t work with Pam..! But Miguel Arcia was Very Helpful, and the Service Turn-Around was fast and he serviced my issues with my Kia Optima Hybrid..! Thanks Miguel..!! J

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2021

Everyone was very helpful and the two people that helped me that day were respectful.

Read at DealerRater

DealerRater logo
DealerRater Sep 27, 2021

Miguel was very easy to work with, helpful, and accommodating. I brought in my vehicle at 7 in the morning and let him know that I needed to be at work around noon so I wanted to wait for it and asked if it could be done by about 11. He had it done just past 9 and personally brought my keys to me in the lounge.

Read at DealerRater

DealerRater logo
DealerRater Sep 25, 2021

Steven helped me out with my oil change and was very professional and a great worker!!

Read at DealerRater

DealerRater logo
DealerRater Sep 25, 2021

They are all very efficient, knowledge and very professional in all their dealing with the public.

Read at DealerRater

DealerRater logo
DealerRater Sep 25, 2021

Had my catalytic converter stolen, had my Kia Soul towed here and they worked with my insurance to get a new put on, kept me up to date on progress and the car drives great after the repair.

Read at DealerRater

DealerRater logo
DealerRater Sep 24, 2021

I’ve been going to Kia dealership since 2014 getting my oil change service in the car which ever means I need always very happy with the staff very friendly experience welcoming

Read at DealerRater

DealerRater logo
DealerRater Sep 22, 2021

The service was just ok and I am sure they scraped the paint on the front bumper and didn’t say anything anyways.

Read at DealerRater

DealerRater logo
DealerRater Sep 18, 2021

Stephen Gonzales, Service department was fantastic. He has provided the best customer service I experienced in a long time. For some reasons companies have allowed Covid to be an excuse for their employees to be rude and provide zero help. Steven is a great asset to Haddad KIA I spent 35 years in the car business, hang on to him.

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2021

Happy to leave a review for Kia Haddad as I always have a positivee experience here. Staff are always friendly and helpful and despite always being busy they never seem flustered. I like the fact I can drop my car off early and they will provide transportation to your house/work which is a really big plus for me. Only negative is no coffee machine anymore but that's down to covid. Keep up the good work Haddad!

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2021

We were very pleased. They told us it could take up to 10 days because they were, so backed up. Took only 3 days!! Everyone was super nice and very polite. Miguel stayed in touch with me. Glad we got to take car here. You have, a great crew here!!

Read at DealerRater

DealerRater logo
DealerRater Sep 14, 2021

I love how services are so fast & simple for me. My advisor always gets what I need done for me. Always makes sure I’m happy. Customer service for sales is awesome as well

Read at DealerRater

DealerRater logo
DealerRater Sep 14, 2021

Great people with great service! Highly recommend. 10/10 will use again! Happy with service!

Read at DealerRater

DealerRater logo
DealerRater Sep 14, 2021

Friendly, fast service. Miguel handled everything with my insurance company. Smooth and easy and my car runs great!

Read at DealerRater

DealerRater logo
DealerRater Sep 10, 2021

The dealership was very friendly in person however once I needed to get in contact with an advisor or the service department via phone I was unsuccessful to truly be helped. The team lacked communication and didn’t return calls in a timely manner.

Read at DealerRater

DealerRater logo
DealerRater Sep 9, 2021

Luis C. from the service department was EXTREMELY helpful & had great communication skills when it came to updating me with any new information regarding the service being done to my vehicle!

Read at DealerRater

DealerRater logo
DealerRater Sep 7, 2021

Very fast and efficient , staff was very welcoming. They make getting an oil change very convenient for a person with a busy schedule. Wouldn’t go anywhere else

Read at DealerRater

DealerRater logo
DealerRater Sep 2, 2021

My first experience with Kia service center was very pleasant and helpful. They provided a ride home so that I didn't have to wait there. They also provided a ride back to the service center.

Read at DealerRater

DealerRater logo
DealerRater Aug 28, 2021

They were very polite to me, and explained everything and assured me my car would be taken care of and it was.

Read at DealerRater

DealerRater logo
DealerRater Aug 28, 2021

Everyone in the service department was very friendly and helpful. Facility was nice and clean. Service was quicker than expected. Overall I would rate my experience a 10 thank you

Read at DealerRater

DealerRater logo
DealerRater Aug 27, 2021

I am giving a 4 star because initially I had a few problems with corporate and things weren't being handled the way I felt they should have. I would leave messages and no one would call me back despite calling daily. However, James in service stepped in and took charge like a boss. He assured me things would be different with him and he promised he would give me honest updates as he received information. I gave him a really hard time because at the point I didn't believe anyone and thought he was just a scapegoat. He did ...

Read at DealerRater

DealerRater logo
DealerRater Aug 26, 2021

The service writers were nice but there was no compensation for the inconvenience that happened when the internet and phone system went down. My car was not ready until Monday when it was supposed to be finished Friday. The least they could have done is wash and gas it but that didn’t happen. They apologized for the inconvenience and that is fine but customers should be compensated when inconvenienced

Read at DealerRater

DealerRater logo
DealerRater Aug 26, 2021

I've always been treated with respect and kindness. I always bring my car here for service.

Read at DealerRater

DealerRater logo
DealerRater Aug 24, 2021

Great Service! They were very helpful made sure I had all the available services to my car. Explained all the services I needed. Thank you!

Read at DealerRater

DealerRater logo
DealerRater Aug 19, 2021

Unfortunately I had made an appointment, drove 45 miles to get there, and then was told I’d have to leave my vehicle until Monday. They had some kind of trouble and people had quit, but nobody bothered to call us so we wouldn’t have to go over there. We were able to go back Monday morning and they fixed everything.It just would’ve been nice if somebody could do some kind of preparation if something like that happens in order to tell people that are going to be coming from out of town, so we don’t make ...

Read at DealerRater

DealerRater logo
DealerRater Aug 17, 2021

Super friendly, fast & efficient. I was on my lunch break and Nick made sure I was in & out in no time. Thank you Kia family

Read at DealerRater

DealerRater logo
DealerRater Aug 15, 2021

Excellent service each time I bring my vehicle in, have used Kia for service for 6 years now.

Read at DealerRater

DealerRater logo
DealerRater Aug 13, 2021

Great assistance from staff! I was helped out and greeted right away and was able to get my car serviced quickly. Will be back soon

Read at DealerRater

DealerRater logo
DealerRater Aug 11, 2021

The lady that helped me was so nice and helpful I was worried and she offered me water and my experience was awesome I believe her name was Velma not sure of her last name thank you for everything.

Read at DealerRater

DealerRater logo
DealerRater Aug 10, 2021

Very easy to use and all the employees are very professional and informative and knowledgeable. Thank you for making this a pleasurable experience.

Read at DealerRater

DealerRater logo
DealerRater Aug 10, 2021

Nicholas in the service dept went above and beyond to get my AC fixed right away.

Read at DealerRater

DealerRater logo
DealerRater Aug 7, 2021

I had great experience, excellent service, very friendly staff, it was nice

Read at DealerRater

DealerRater logo
DealerRater Aug 3, 2021

Good service friendly only down fall is the wait time for service was 3 1/2 hours for oil change and No where for seating

Read at DealerRater

DealerRater logo
DealerRater Aug 3, 2021

We don’t like that you can’t make appointments anymore! My husband waited 5/12 hours for a oil change and he got there at 7:45!

Read at DealerRater

DealerRater logo
DealerRater Jul 31, 2021

Outstanding job. The service center was quick to help as well as fast and efficient when it came to my oil change. I would recommend family and friends.

Read at DealerRater

DealerRater logo
DealerRater Jul 30, 2021

I very much appreciated my service from KIA❣️❣️ They always take care of me and I strongly recommend them to anyone needing repairs for KIA❣️❣️

Read at DealerRater

DealerRater logo
DealerRater Jul 29, 2021

Great service and great people!!!! If your not dealing with Haddad Kia your missing out!!! Service and Sales!!! I highly recommend to anyone you Won’t be disappointed!!

Read at DealerRater

DealerRater logo
DealerRater Jul 26, 2021

Just a routine 22500 mileage check up, but as usual Vanessa went above and beyond keeping us informed every step of the way. She knew I needed to be at work by a certain time and even though she couldn’t guarantee me my car would be ready, she made it happen. She is AMAZING and OUR PERSON at Haddad Kia!

Read at DealerRater

DealerRater logo
DealerRater Jul 23, 2021

Wonderful customer service! I worked with Luis He was very professional and knowledgeable with all my questions I ask him. What made my experience so nice was that on top of that he was a gentleman, kind and friendly. This dealership really seemed to care about making me happy and they did exactly that. Thank you

Read at DealerRater

DealerRater logo
DealerRater Jul 23, 2021

I have used Haddad KIA for years, other the a battery replacement KIA are the only ones that have been under the hood of my SUV. I have always been treated with Curtis and respect. My Sorento is a 2007 and has been the very best vehicle I have ever owned and plan to drive it awhile longer. That you for the care of my SUV

Read at DealerRater

DealerRater logo
DealerRater Jul 23, 2021

Every one from the people who answers the phones to the people in service dept were friendly and polite. They listen to my concerns and provided me with clear and easy to understand definition

Read at DealerRater

DealerRater logo
DealerRater Jul 21, 2021

Everyone you speak to is always eager to answer your questions and to meet your needs. The staff is very knowledgeable and friendly and their services are very reasonably priced.

Read at DealerRater

DealerRater logo
DealerRater Jul 17, 2021

I never have an issue always polite and efficient. However, this past week I went in for an oil change and was told they no long book in advance first come first sever, could possibly take all, and that I had barely made it for that days availablilty. I had even asked if there was any way I can get it sooner or by a certain time because I had an appointment in LA, but was told no and they can’t guarantee. Which I was all fine and understanding, till a woman comes in after me for the same ...

Read at DealerRater

DealerRater logo
DealerRater Jul 16, 2021

Great people, great service and would recommend them to anyone! I came in to get my Kia Sorento serviced and the staff took great of my needs and car!

Read at DealerRater

DealerRater logo
DealerRater Jul 14, 2021

I had my car oil change and the service was good and they treated me really good with good customer service, I will recommend to anyone

Read at DealerRater

DealerRater logo
DealerRater Jul 10, 2021

Service department was friendly and quick. They kept me posted on the progress of my service for a recall. Checking in and out was a fast process.

Read at DealerRater

DealerRater logo
DealerRater Jul 8, 2021

I went in for an oil change and every single person was extreamly amazing and inviting made my visit ver fast and comfortable I would definitely make sure anything I need for my vehicle will be done there!

Read at DealerRater

DealerRater logo
DealerRater Jul 8, 2021

Associates were friendly and reliable. Fast check in and were on time delivering vehicle. So i would recommend any one to come and do service here.

Read at DealerRater

DealerRater logo
DealerRater Jul 7, 2021

Love the friendly service team at Haddad Kia. The simple online appointment system makes it so easy to schedule a service time that is convenient for me….

Read at DealerRater

DealerRater logo
DealerRater Jul 6, 2021

I was helped right away and the service was great. Expectations were set and my car was ready in the time frame expected the experience was great

Read at DealerRater

DealerRater logo
DealerRater Jul 6, 2021

The experience to buy the car was great, but the service is very lacking. It's very hard to get an appointment and service takes way too long. It seems like every time I go I get a story that they are down to only one mechanic on duty. It always takes more than 3 hours even with an appointment. Please add more to speed up service!

Read at DealerRater

DealerRater logo
DealerRater Jul 6, 2021

Purchasing a vehicle at KIA was made very simple thanks to their team. We found exactly what we were looking for at an amazing price, thanks guys!

Read at DealerRater

DealerRater logo
DealerRater Jul 2, 2021

Luis Cantu was very respectful and knowledgeable about my service. He was informative, friendly and very professional. We will always come back and ask for Luis.

Read at DealerRater

DealerRater logo
DealerRater Jul 2, 2021

Vanessa was awesome berry professional thank you so much Vanessa

Read at DealerRater

DealerRater logo
DealerRater Jul 1, 2021

Staff was very friendly and helpful. They answered all my questions and I felt like I was being genuinely care for. This was also the first time I've gone to get a service done on my own, so I appreciated the patience of the staff there.

Read at DealerRater

Cars logo
Cars Feb 28, 2021

Treated well Velma Ortega was amazing . When I bought my car it was surprisingly quick and easy. Offerdd great incentives a great warranty. Service department is just as great. Work done fast and done around my schedule.

Cars logo
Cars Sep 21, 2019

I live in Wasco but I always go to Haddad Kia in Bakersfield to get my Kia Optima Serviced. The reason is because of Velma she is the Best Service Adviser in the Business . I recommend everyone to get there vehicles serviced at Haddad Kia. 😎

Cars logo
Cars Aug 25, 2019

Roberto was great!! He found the make and model with the accessories I wanted and got me the price I was looking for. Great service.

Cars logo
Cars May 8, 2018

Angel was my salesperson that assisted me in picking out my Kia Optima 2018. I'm glad to say there's not that many people like Angel. He took the time in explaining the detail of my car from the inside -out. Angel made my husband Mike and I feel like Family, along with the Kia Staff. Thank You

Cars logo
Cars Mar 19, 2018

Cesar Caceres help me to get a 2018 KIA OPTIMA and made my transaction very smooth .........................he's the MAN and the a guys name Happy is very Happy and friendly and there is a one guy who was so nice and picked me up on a dodge racing car cool dudes

Cars logo
Cars Mar 14, 2018

I am completely satisfied with my purchase of my 2018 Kia Forte I had a excellent salesman Angle was wonderful and knowledgeable of what he was doing and I appreciate everything he did. I also appreciate David in financing he was fast and explained everything he was wonderful. I will definitely come back to Haddad Dodge & Kia again I also want to thank The owner Mr. Haddad for seeing if they where giving me a good deal on a car. Thanks to all the mention people

Cars logo
Cars Mar 13, 2018

This was the best experience I have ever had and wouldn?t want to go to any other dealership . My salesman that helped was Pedro and he does a terrific job at what he does !!! Thank you so much Haddad Kia and Pedro!!

Cars logo
Cars Feb 15, 2018

We had an excellent experience with Kia dealer personnel especially salesman Matt W. His professional yet comfortable manner was a winner. We appreciated the unpressured atmostphere exhibited by all from manager to service assistant. Loved the test drive and personal tour of auto amenities. Thanks for making this experience stress free.


Leave Us A Review