Customer Testimonials
I missed my appointment on the 14 and showed up on the 16th. Although they had reached there limit they still allowed me to drop off my car. They did my oilchange and tire rotation. And was very upbeat through the entire transaction.
Service department personal was very attentive. I think that appointment should be accepted . I had to wait 3 hours for my car . I was there at 6:30 am and second in line. But several people behind me got their cars and had lifted
The work was done at a timely manner. Fast and efficient. Worked on a warranty problem.
Friendly staff. Clean. Took a little longer to get my car back this time but it worked out.
Clean, professional and courteous. Service items done in a timely manner. Miguel Arcia was very pleasant to deal with.
The employees were very friendly, straight to the point and did a great job communicating what was done.
They were really helpful in getting my car in for diagnosis. Luis was awesome. Thank you, Elizabeth Archuleta
I bought a great car, at a great price--The 2020 KIA Sorento. I love my vehicle..
This dealer service is excellent the people that work there are great i would buy my next car there
I had an engine failure on my Kia and the service department took care of the replacement with precision and care!
Friendly staff. I was just in for routine maintenance. Service was quick and I always appreciate a complimentary car wash. 🙂
Kia Bakersfield service department is awesome. Staff are amazing and service delivery is top notch
Great service department! Steven was very professional and kept me up to date on my vehicle
My experience at Haddad Kia: Fast and friendly service. Everyone was kind and super helpful
First time buying a KIA and everyone has been very friendly. Steven in your service department was great I walked in and there were a group of guys in the office chit chatty away and Steven was trying to help everyone the best that he could.
My Kia runs great now. I'm so happy with my Kia now that Kia Hades service dept fixed it. Thnx. Runs great!!
At first when dropping off car at dealership it was done at a timely matter had no issue and when they called me to tell me my car was ready it was a quick process, had no issues!
I didn’t work with Pam..! But Miguel Arcia was Very Helpful, and the Service Turn-Around was fast and he serviced my issues with my Kia Optima Hybrid..! Thanks Miguel..!! J
Everyone was very helpful and the two people that helped me that day were respectful.
Miguel was very easy to work with, helpful, and accommodating. I brought in my vehicle at 7 in the morning and let him know that I needed to be at work around noon so I wanted to wait for it and asked if it could be done by about 11. He had it done just past 9 and personally brought my keys to me in the lounge.
Steven helped me out with my oil change and was very professional and a great worker!!
They are all very efficient, knowledge and very professional in all their dealing with the public.
Had my catalytic converter stolen, had my Kia Soul towed here and they worked with my insurance to get a new put on, kept me up to date on progress and the car drives great after the repair.
I’ve been going to Kia dealership since 2014 getting my oil change service in the car which ever means I need always very happy with the staff very friendly experience welcoming
The service was just ok and I am sure they scraped the paint on the front bumper and didn’t say anything anyways.
Stephen Gonzales, Service department was fantastic. He has provided the best customer service I experienced in a long time. For some reasons companies have allowed Covid to be an excuse for their employees to be rude and provide zero help. Steven is a great asset to Haddad KIA I spent 35 years in the car business, hang on to him.
Happy to leave a review for Kia Haddad as I always have a positivee experience here. Staff are always friendly and helpful and despite always being busy they never seem flustered. I like the fact I can drop my car off early and they will provide transportation to your house/work which is a really big plus for me. Only negative is no coffee machine anymore but that's down to covid. Keep up the good work Haddad!
We were very pleased. They told us it could take up to 10 days because they were, so backed up. Took only 3 days!! Everyone was super nice and very polite. Miguel stayed in touch with me. Glad we got to take car here. You have, a great crew here!!
I love how services are so fast & simple for me. My advisor always gets what I need done for me. Always makes sure I’m happy. Customer service for sales is awesome as well
Great people with great service! Highly recommend. 10/10 will use again! Happy with service!
Friendly, fast service. Miguel handled everything with my insurance company. Smooth and easy and my car runs great!
The dealership was very friendly in person however once I needed to get in contact with an advisor or the service department via phone I was unsuccessful to truly be helped. The team lacked communication and didn’t return calls in a timely manner.
Luis C. from the service department was EXTREMELY helpful & had great communication skills when it came to updating me with any new information regarding the service being done to my vehicle!
Very fast and efficient , staff was very welcoming. They make getting an oil change very convenient for a person with a busy schedule. Wouldn’t go anywhere else
My first experience with Kia service center was very pleasant and helpful. They provided a ride home so that I didn't have to wait there. They also provided a ride back to the service center.
They were very polite to me, and explained everything and assured me my car would be taken care of and it was.
Everyone in the service department was very friendly and helpful. Facility was nice and clean. Service was quicker than expected. Overall I would rate my experience a 10 thank you
I am giving a 4 star because initially I had a few problems with corporate and things weren't being handled the way I felt they should have. I would leave messages and no one would call me back despite calling daily. However, James in service stepped in and took charge like a boss. He assured me things would be different with him and he promised he would give me honest updates as he received information. I gave him a really hard time because at the point I didn't believe anyone and thought he was just a scapegoat. He did ...
The service writers were nice but there was no compensation for the inconvenience that happened when the internet and phone system went down. My car was not ready until Monday when it was supposed to be finished Friday. The least they could have done is wash and gas it but that didn’t happen. They apologized for the inconvenience and that is fine but customers should be compensated when inconvenienced
I've always been treated with respect and kindness. I always bring my car here for service.
Great Service! They were very helpful made sure I had all the available services to my car. Explained all the services I needed. Thank you!
Unfortunately I had made an appointment, drove 45 miles to get there, and then was told I’d have to leave my vehicle until Monday. They had some kind of trouble and people had quit, but nobody bothered to call us so we wouldn’t have to go over there. We were able to go back Monday morning and they fixed everything.It just would’ve been nice if somebody could do some kind of preparation if something like that happens in order to tell people that are going to be coming from out of town, so we don’t make ...
Super friendly, fast & efficient. I was on my lunch break and Nick made sure I was in & out in no time. Thank you Kia family
Excellent service each time I bring my vehicle in, have used Kia for service for 6 years now.
Great assistance from staff! I was helped out and greeted right away and was able to get my car serviced quickly. Will be back soon
The lady that helped me was so nice and helpful I was worried and she offered me water and my experience was awesome I believe her name was Velma not sure of her last name thank you for everything.
Very easy to use and all the employees are very professional and informative and knowledgeable. Thank you for making this a pleasurable experience.
Nicholas in the service dept went above and beyond to get my AC fixed right away.
I had great experience, excellent service, very friendly staff, it was nice
Good service friendly only down fall is the wait time for service was 3 1/2 hours for oil change and No where for seating
We don’t like that you can’t make appointments anymore! My husband waited 5/12 hours for a oil change and he got there at 7:45!
Outstanding job. The service center was quick to help as well as fast and efficient when it came to my oil change. I would recommend family and friends.
I very much appreciated my service from KIA❣️❣️ They always take care of me and I strongly recommend them to anyone needing repairs for KIA❣️❣️
Great service and great people!!!! If your not dealing with Haddad Kia your missing out!!! Service and Sales!!! I highly recommend to anyone you Won’t be disappointed!!
Just a routine 22500 mileage check up, but as usual Vanessa went above and beyond keeping us informed every step of the way. She knew I needed to be at work by a certain time and even though she couldn’t guarantee me my car would be ready, she made it happen. She is AMAZING and OUR PERSON at Haddad Kia!
Wonderful customer service! I worked with Luis He was very professional and knowledgeable with all my questions I ask him. What made my experience so nice was that on top of that he was a gentleman, kind and friendly. This dealership really seemed to care about making me happy and they did exactly that. Thank you
I have used Haddad KIA for years, other the a battery replacement KIA are the only ones that have been under the hood of my SUV. I have always been treated with Curtis and respect. My Sorento is a 2007 and has been the very best vehicle I have ever owned and plan to drive it awhile longer. That you for the care of my SUV
Every one from the people who answers the phones to the people in service dept were friendly and polite. They listen to my concerns and provided me with clear and easy to understand definition
Everyone you speak to is always eager to answer your questions and to meet your needs. The staff is very knowledgeable and friendly and their services are very reasonably priced.
I never have an issue always polite and efficient. However, this past week I went in for an oil change and was told they no long book in advance first come first sever, could possibly take all, and that I had barely made it for that days availablilty. I had even asked if there was any way I can get it sooner or by a certain time because I had an appointment in LA, but was told no and they can’t guarantee. Which I was all fine and understanding, till a woman comes in after me for the same ...
Great people, great service and would recommend them to anyone! I came in to get my Kia Sorento serviced and the staff took great of my needs and car!
I had my car oil change and the service was good and they treated me really good with good customer service, I will recommend to anyone
Service department was friendly and quick. They kept me posted on the progress of my service for a recall. Checking in and out was a fast process.
I went in for an oil change and every single person was extreamly amazing and inviting made my visit ver fast and comfortable I would definitely make sure anything I need for my vehicle will be done there!
Associates were friendly and reliable. Fast check in and were on time delivering vehicle. So i would recommend any one to come and do service here.
Love the friendly service team at Haddad Kia. The simple online appointment system makes it so easy to schedule a service time that is convenient for me….
I was helped right away and the service was great. Expectations were set and my car was ready in the time frame expected the experience was great
The experience to buy the car was great, but the service is very lacking. It's very hard to get an appointment and service takes way too long. It seems like every time I go I get a story that they are down to only one mechanic on duty. It always takes more than 3 hours even with an appointment. Please add more to speed up service!
Purchasing a vehicle at KIA was made very simple thanks to their team. We found exactly what we were looking for at an amazing price, thanks guys!
Luis Cantu was very respectful and knowledgeable about my service. He was informative, friendly and very professional. We will always come back and ask for Luis.
Vanessa was awesome berry professional thank you so much Vanessa
Staff was very friendly and helpful. They answered all my questions and I felt like I was being genuinely care for. This was also the first time I've gone to get a service done on my own, so I appreciated the patience of the staff there.
Treated well Velma Ortega was amazing . When I bought my car it was surprisingly quick and easy. Offerdd great incentives a great warranty. Service department is just as great. Work done fast and done around my schedule.
I live in Wasco but I always go to Haddad Kia in Bakersfield to get my Kia Optima Serviced. The reason is because of Velma she is the Best Service Adviser in the Business . I recommend everyone to get there vehicles serviced at Haddad Kia. 😎
Roberto was great!! He found the make and model with the accessories I wanted and got me the price I was looking for. Great service.
Angel was my salesperson that assisted me in picking out my Kia Optima 2018. I'm glad to say there's not that many people like Angel. He took the time in explaining the detail of my car from the inside -out. Angel made my husband Mike and I feel like Family, along with the Kia Staff. Thank You
Cesar Caceres help me to get a 2018 KIA OPTIMA and made my transaction very smooth .........................he's the MAN and the a guys name Happy is very Happy and friendly and there is a one guy who was so nice and picked me up on a dodge racing car cool dudes
I am completely satisfied with my purchase of my 2018 Kia Forte I had a excellent salesman Angle was wonderful and knowledgeable of what he was doing and I appreciate everything he did. I also appreciate David in financing he was fast and explained everything he was wonderful. I will definitely come back to Haddad Dodge & Kia again I also want to thank The owner Mr. Haddad for seeing if they where giving me a good deal on a car. Thanks to all the mention people
This was the best experience I have ever had and wouldn?t want to go to any other dealership . My salesman that helped was Pedro and he does a terrific job at what he does !!! Thank you so much Haddad Kia and Pedro!!
We had an excellent experience with Kia dealer personnel especially salesman Matt W. His professional yet comfortable manner was a winner. We appreciated the unpressured atmostphere exhibited by all from manager to service assistant. Loved the test drive and personal tour of auto amenities. Thanks for making this experience stress free.
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